Website not loading properly

kjclements · ‎03-15-2021

Just built a new website, and it is not loading properly. I am using a MacBook Pro Catalina 10.15.7, Safari Browser 14.0.2; I use Bluehost with Weebly Add-On. I used a "CleanLines Business" Theme and it looks fine in the Builder. I am no expert, but I have built a few web sites using BH Weebly and have never had trouble like this before. Can someone help figure out what is going on? BlueHost gave me Weebly's phone # but don't know how to get through to a live person.

Website is www.capitalcitynotary.biz.

TIA.

NJRFTF · ‎03-15-2021

@kjclements

You are hosted by Bluehost and you pay Bluehost and Bluehost provides Customer Service - Weebly themselves apparently don't have access to your Bluehost account. Good luck!!

kjclements · ‎03-16-2021

That is correct, I use the Weebly Add-On feature via BlueHost...but BlueHost told me to call Weebly because they can't help! I feel like I'm in a Catch 22. I use BH for all my websites and have never had this issue.

NJRFTF · ‎03-16-2021

@kjclements

To call Weebly Customer Service you need a pin # which you can only get by first logging into your account at Weebly - https://www.weebly.com/app/help/us/en/topics/contact-weebly-via-phone-live-chat-or-a-support-ticket but you don't have a Weebly account!

Someone from Weebly once posted here (but I can't find it) that when you use a 3rd party like Bluehost and Bluehost can't help you initially then Bluehost is supposed to contact Weebly directly because Weebly cannot access your Bluehost account so they can't access your site.