Unlock Weebly Domain

[davidperrie]

Hi - would someone be able to tell me how to unlock my domain with Weebly please?

When I go to the Domains link on the left hand menu, the page just reports that 'Something went wrong', and it redirects me back to the previous page.

The domain is westhighlandherbal.com

I actually thought my domain was with my service provider that has my .co.uk domain, but only found out my .com is with Weebly, so I'm just wanting to bring them all under the one roof.

Thanks

[davidperrie]

Would it be possible to get a response on this please? thanks

[Bernadette3]

Hi @davidperrie Can you try opening the page using a different browser? I was able to view the manage page for the domain name without the described error. 

[davidperrie]

Hi Bernadette, thanks, I've tried with Chrome, Edge, IE but get the same result with all browsers. I've added the URL below.

https://www.weebly.com/checkout/domain-settings/users/22791938/sites/476112624657848591

Page Not Found (weebly.com)

[Bernadette3]

I'm not able to recreate the error as described. Can you please reach out to our support team directly? 

You can reach the team by scrolling to the bottom of our Help Center and clicking the contact us button. Once you see the automated chat window try typing something like "speak with a rep" to be directed to the teams available to your account. 

[davidperrie]

Hi Bernadette. Thanks, I've contact support multiple time in the last week, as you described, and I've not had any responses.

I now urgently need the domain tranferred.

Are you able to ask someone in support to contact me directly, or would you be able to unlock the domain and email me the details please? Thanks