[email protected] = big problem

[Cary11]

Yesterday all of the leads from my various contact forms started coming in as no-[email protected] instead of the customer's email address. This is a huge problem for my organization since we yet thousands of leads every month and often get a lot of duplicate leads. Please fix this so that leads show up as being from the customer's email address. While I love Weebly, this may be a deal breaker.

[Bernadette3]

Have you tried submitting a ticket to support. There was a brief issue that sounds familiar to this a couple of weeks ago, but I thought the issue was resolved. Advanced support may need to verify if the bug is still active. hc.weebly.com

[bwc91]

Have you been given a fix? We are having the same problem. We have submitted a ticket but still not heard back.

[Adam7]

This change was made because some email providers will reject emails where the reply-to address does not match the sending address. The sending address for form notifications must be set to our email address because we're the party actually sending the notification (anything else would be viewed as spoofing and would also be rejected).

I would recommend doing CSV exports of your contact form entries if you get a lot of them and need to triage these for leads.

[mateja]

just read Your explantion, so We can forget 

 Contact Form emails coming through as it was, to determine who the email came from?

dear Weebly

since 5-24-2019

Contact Form emails coming through as [email protected]

Weebly Pro Account from 09/09/2010

I m using You for almost 10 years,  WAS  good,

but since 5-24-2019

Contact Form emails coming through as [email protected]

Why would Weebly remove this feature and make it so much more difficult for us to determine who the email came from? Now all I have is a list of "no reply" emails that look identical. 

please fix it

regards Mateja

[Adam7]

We made this change to maximize deliverability of form notification emails. I think email providers in 2019 are lot more strict than they were in the past so we had to update things to reflect that.

[Cary11]

Why not create this as an option if emails are not getting through? This is a major barrier for firms like mine that receive a lot of contact forms. 

[Cary11]

We cannot continuously export data from 30 different forms. Leads are loaded in real time.

[Bernadette3]

I'm sorry for the frustration, @Cary1. I'm not sure if making it an option is possible, but I can forward your feedback. 

[lloydp]

I just found 4 Contact Forms that I had missed because of this as my email provider (like most peoples) grouped them all under one conversation.

Would be great if:

A) Weebly warn users before doing something like this.  Nobody wants to miss their leads, especially when you're selling few high priced products as opposed to many low priced.  Whilst this is intended to help mail go through, it's resulted for I'm sure many of us who never had a problem, now having a problem.  This was inevitable, somebody there must have recognised this would be a potentiol issue, and warning customers beforehand would be appropriate.

B) Find a work around / go back to the way it was / make it optional / make suggestions for mailboxes that don't filter mail in this way.  As far as I can see this basically makes no way to seperate incoming inquiries besides completely abandoning conversation view in our emails which for obvious reasons isn't too practical.

[Bernadette3]

Thanks for the feedback, @lloydp

[NA17]

Did this get fixed yet?  I still can't reply to emails.