Good Morning
We received an order last night but did not receive the email alert to notify us of this, we were only alerted by direct communication from the Customer. We've checked the website and the order was processed, stripe confirms that the payment was processed as did the customers bank. We have also checked emails and received other orders via email, but why did this one not come through? Obviously we want to find out to guarantee that we are capturing all orders.
Anyone experience this before?
Many thanks
