How do I request a refund/downgrade my subscription package

[cassiebond]

Hi there 
You recently took payment for my annual renewal before I had a chance to change what I want to do for the coming year 
I would like a refund on the payment of £407 please 
I will continue to have a site but I am planning to downgrade my subscription while the CoronaVirus has the world in a state of unknown
I also wonder, if I were to revert to the free site for a couple of months would my shop (contents of) still be there when I returned in 3-6months? 

[sayra]

Hi cassiebond. Thank you for reaching out. I completely understand the situation. Iv'e gone ahead and refunded your last renewal payment. You can now upgrade to the subscription you like with in your account editor/dashboard. 

[cassiebond]

Thank you for the refund - but you took £407 and have refunded £371 
Difference is £36 
Why is this? 

[Adam7]

Usually when that happens, it's because the exchange rate changed during the time between you were first charge and when you were refunded. It looks like you have a different recent payment, so I refunded that but left the service intact. It should help make up more of the difference for you.