Suggestion: Customize SMS notification for Square Appointments

[Mackay]

The ability to customize the email notifications is great, however the sms notification is very limited. Allowing customization, if possible, would be a welcome upgrade.

[#2]

This reply was created from merging an existing thread: Is there a way to customize the text messages for appointment confirmations?

@nailsbyjlyn @Kenzi Right now you can only edit the email confirmations for Square Appointment and we're tracking the request to be able to edit text messages too! We'll share any updates in this thread.

@Kenzi You can change the cut-off time that a client can cancel an Appointment from the Calendar & Booking section of your Appointments Dashboard: 

1. Scroll down to Online Scheduling.
2. Click on the dropdown menu below Cut-off time for allowing clients to cancel or reschedule > choose a new time.
3. Click Save.

[#3]

Hi @Mackay! Thanks for bringing this up. 🙂

I'll be sure to flag this with our Appointments Team who is tracking notification requests. Appreciate your flexibility in the meantime, and please don't hesitate to check in for updates.

[#4]

The ability to customize the email notifications is great, however the sms notification is very limited. Allowing customization, if possible, would be a welcome upgrade.

[Chad]

Hello @efinessellc01!

I went ahead and moved your thread to this post since it's been asked before. Right now we only offer the ability to customize email reminders. You can't customizing SMS messages at this time. 

[efinessellc01]

Okay! Thank you, also I tried editing my email reminder to say the address but that isn’t working either. Any suggestions? I know there is only one option under communication setting for reminders 

[puka]

Can you provide more information about the issue you're encountering when trying to update the reminder message?

[aquatherapups]

I too would like to be able to customize the text reminder.

[Hairbyfrizzfix]

This reply was created from merging an existing thread:  Can you personalize the text message that's sent to clients as a reminder of appointment?

Want to change my text message that's sent to my clients. Anyway I can do that? 

[Helen]

@Hairbyfrizzfix You can't edit the confirmation text messages I'm afraid. I'm adding your post to this thread so we can notify you when this feature is available! 

[tgwb]

Will we ever be able to edit the test messages that go out for clients in square appointments?

[AlettaJoy]

I need to add additional text to the text reminder. It's not displaying the text I added in the note when scheduling. Its only adding it to the email. I need them to know to click the link to add to their calendar. In addition, there is no "add to calendar" feature when you view the email on your phone. 

[Chad]

Hello @AlettaJoy! 

Currently editing the SMS messages is a feature request for Square Appointments. I went ahead and merged your thread with this existing one so we can track the feedback in one place. 🙂​​​​​​​

[Cynds16]

Please let me know when we will be able to customize the Text in the Text reminders. They never click the link for the email and there is so much more info we need them to know. Thanks!!!!