Square Stand Inventory Management When Sold Out

[LarsonJ]

I want to use square stand to sell lunch tickets in a trade show type environment at 4 different stations around the venue. I have 8 lunch options, and I would like to be able to stock all stations with more than enough physical tickets, and just have the inventory option display as sold out when the actual number of available lunches are sold out, and not allow any more sales to be processed. This way I don't have to worry about printing the exact number of tickets and some stations having extra tickets when others are sell out even if there is "stock" left. Essentially I want the option to have inventory work like it does for an online store at the physical register. Is this a possibility?

Thanks, Josh

[mi-sant]

Definitly second this option.  We sell pastries and need to know when an item is sold out so we don't oversell and therefore have to issue multiple refunds.  On top of that, having disappointed/angry customers because the item is sold out and team members did not know.

[EJ_]

Thanks for sharing your thoughts around this @oldedixie and @mi-sant

Unfortunately there's nothing new to report in regards to whether or not this feature will be prioritized moving forward. It's currently behaving the way our product team intended, but I'm definitely going to continue advocating for a pop-up notification or toggle option to prevent overselling. 

Both of your business specific needs and details will help this case, as we use examples like yours to push for prioritization. 

Hopefully we can get something implemented soon to help with this. 

[BalancedBody]

Please advocate strongly. 

This continues to be a major issue for us and has caused serious customer service issues as well as over a thousand dollars worth of shipping costs for items that we've sold to customers at our popup shows despite being out of stock, that we've then needed to ship from our warehouse at our own expense.

We like the UX of Square compared to Quickbooks POS which is what it replaced, but we're considering switching back because of QBPOS's ability to tell the user when there's no inventory of an item that they're putting on an order.

[Mzboutique]

This reply created from merging an existing thread: "Can the sold out item not be available for purchase from Retail square register." The author has been notified via email.

My online link will show sold out and not let you purchase, however my square retail register system will allow my associates to still sell an item that is sold out. We had them accidentally hit wrong size and now that messes up inventory can this be fixed to not allow a sold out size to be sold or make the transaction pop up check tag for correct inventory item. I have shirts small-3X and my xl is sold out but it still allowed my employee to sell the xl when it should have been a 2x. If I hadn’t caught this then it messes with inventory 

[Mzboutique]

I’d rather it give the out of stock at time of purchase and u can easily fix it then. My online site just had a sale but now my employee can’t find 3 of the 4 items because I’m sure they were sold in store and it doesn’t update online inventory. This is a major headache and needs fixed ASAP. I’d rather it show out of stock and not let the sale happen and address the issue before a refund has to be issued. It’d be easier to adjust inventory then to refund a customer, it’s embarrassing that our systems don’t adjust as to what we have on hand. 

[Mzboutique]

We need it to be prioritized PLEASE. It’s crucial to running a successful business. I’m having to refund people. Because of overselling. 

[Kimmiesue12001]

I sell a paint line with over 150 colors in 3 different sizes. If I cant tell when we are out of stock on a certain color or size it makes it difficult to know what we have without searching. As business owners our time is valuable and retail shop owners would need this function to perform adequately. Abeinf such a large company now square should get on the ball...retail is thriving and we are being approached by many different merchan services offering outstanding products. 

[Tom]

Hi @Kimmiesue12001, thanks for taking the time to check in here. We definitely want to remove any extra hassle with inventory tracking. I'd like to share some more details with our Point of Sale team—can you reply with a bit more information on what your ideal view or inventory notification setup would look like? Appreciate your patience was we work to make improvements.

[Tom]

For those sellers on this thread who have concerns about selling tickets with regard to this issue, I wanted to surface that we've partnered with a handful of services that may help streamline your event needs:

• SimpleTix

• Brushfire

• TicketSocket

For more details and specific features, head over to your App Marketplace > Ticketing & Event Management. Again, thank you for your patience as we make iterations based on seller feedback.

[Tom]

@Mzboutique, my apologies—I just reviewed your posts and I see that the sale you referred to took place in the Point of Sale app, not the Online Store. I don't have an update on this request right now, but rest assured that I've shared your experience with the appropriate team members.