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Square Stand Inventory Management When Sold Out

Square Stand Inventory Management When Sold Out

I want to use square stand to sell lunch tickets in a trade show type environment at 4 different stations around the venue. I have 8 lunch options, and I would like to be able to stock all stations with more than enough physical tickets, and just have the inventory option display as sold out when the actual number of available lunches are sold out, and not allow any more sales to be processed. This way I don't have to worry about printing the exact number of tickets and some stations having extra tickets when others are sell out even if there is "stock" left. Essentially I want the option to have inventory work like it does for an online store at the physical register. Is this a possibility?

 

Thanks, Josh

151 Replies

I need to add our voice to the ones needing to be able to make a hard cutoff when stock reaches zero.

 

The entire point of going to Square for our website was because it appeared to track stock. But if it oversells, then it really it doesn't. We have a lot of unique products, and we can't produce them quickly to order. We have to run really limited quantities of products right now because our stuff is perishable.

 

We keep having people buy things that don't exist, showing up to our store and being angry. Square is making us lose customers when we can't afford to lose a single one.

 

Please at *least* make this a toggle so we can choose whether or not we want this behavior.

Alumni

Hi @TaylorP , this is still in the works. I'm tagging my colleague @saumaya  who will lead the beta effort for that work. 

I have been tracking this for a while - can we get an update from the development team on an estimated release?

I want to echo the post from Art_Eatables from 09-18-2020 09:53 AM. I'm considering switching over my online store from another platform to Square for no other reason than the inventory tracking feature. I don't understand why an inventory tracking feature would even exist if not to show you how many items you actually have in stock. It's impossible to have a negative number of something physically on hand, so how can this functionality be useful in any way? It seems that this is a glaring oversight, especially since one can easily update inventory quantities from any authorized mobile device, thus enabling the sale if there is a need to do so. Square should certainly default to not being able to oversell, as opposed to the way it is now. Please fix ASAP!

I make home made ice cream and sell pints using this process.  Somehow I get in to negative inventory states and some times customers still somehow are able to order products online that are sold out.  It really upsets my customer base for them to order my products only to be told that sorry, it turned out our inventory system wasn't working properly.  It makes us look really unprofessional. 

Yes, it would be a more than valuable feature for our business to have the POS block, or at the very least ALERT that an item is Out of Stock.  We too are an artist owned art gallery with many one-of-a-kind pieces.  As your system currently is set up we have to decide which pieces are in store, and which can be in our Online shop.  The potential of cross selling a piece is too high.  For us, having to segregate the artwork results in much greater potential loss of sales.

 

Please fix this! SO many small businesses have needed to create an on-line presence on the fly due to the pandemic.

 

Yes, overselling stinks! If I wanted to sell more than what I have in stock, I'd raise the number instead.

For a little perspective, the first post in this thread is dated 07-18-2016. It's been over FOUR YEARS for what seems like a simple, common sense feature. 

I was trying to understand why it's taking years for Square to listen to their customers about something that seems like a no brainer ... but I reckon you're right about Square not wanting to lose out on refund charges.  I thought I had very carefully weighed up my options for a sales system, opting for something requiring the least amount of tech know-how.  Instead I can only use it for services as I will not fraud my clients by selling them merchandise I don't have in stock.  There goes online sales.  Frustrating.

For all of you that have been wanting this feature, today we noticed that the items that were sold out in our shop said so on our POS. We use the Square register in the shop and it said it directly under the item, but on my iPad/iPhone it says it above the add button (I will attach a screenshot of this one). 

 

This feature is very useful when we sell out of a certain pastry, we keep a display upfront and the rest of them in the kitchen. 

 

I prefer the way it looks on the Square register as opposed to the app. 

 

For reference, we use the square online store for curbside/pickup orders along with the register in the shop. 

 

Has anyone else seen this on their register?

 

Hope this stays around and improves! 

 

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