Square Stand Inventory Management When Sold Out

[LarsonJ]

I want to use square stand to sell lunch tickets in a trade show type environment at 4 different stations around the venue. I have 8 lunch options, and I would like to be able to stock all stations with more than enough physical tickets, and just have the inventory option display as sold out when the actual number of available lunches are sold out, and not allow any more sales to be processed. This way I don't have to worry about printing the exact number of tickets and some stations having extra tickets when others are sell out even if there is "stock" left. Essentially I want the option to have inventory work like it does for an online store at the physical register. Is this a possibility?

Thanks, Josh

[AshleyK]

Hi @LizM Thanks so much for reaching out! There is currently no movement on this specific feature request, but depending on your business, you can consider using Square for Restaurants, one of our subscription services. When an item reaches 0 inventory, you can choose to have it either auto 86'd or ask you if you would like to mark the item as unavailable for sale in your physical store. 

If that sounds interesting to you, you can read more about it in our help article. 

Let me know if you have any other questions. 🙂

[Lbcreamery]

We requests this feature too. Now that we are selling online for pickup the feature is more necessary so we don't sell something in the shop that has already been sold out online.

[Lbcreamery]

Unbelievably disappointing that there is no movement on this request after several years of people bringing it up as necessary.

It is even more important in today's reality. Inventory awareness at the register is essential and should be made part of the Square service immediately.

[robbymartian]

+1 to that. Maybe if we tweet at Square and get a bunch of retweets it will get their attention? Or bug senior product people on LinkedIn? I can’t imagine any other single feature request has this size  following and has lasted this long, which is a good indication that maybe they just don’t care. 

[BackyardBBQ]

I own a BBQ restaurant and we sell out everyday. Now i wanted to know if it was possible for you  guys to add a sold out feature to the square software so that i can avoid my cashiers from keep ringing up food that we are sold out of. That would be such a great help for my business.    

[rhoagland]

It's really frustrating that there's been zero progress with what seems like a simple feature. We've had multiple instances of customers purchasing online when there's zero stock available--or buying two when we only have one available. I understand allowing sales of inventory marked as out of stock in the app itself, but allowing it online isn't acceptable. It upsets our customers, frustrates our staff, and makes for an overall poor experience that could easily be avoided. 

[robbymartian]

If they open-sourced their API, I would create a PR for this change. Literally the single issue preventing me from launching my 100%-square-powered online store. Argh.

[Anthem]

A frustrating response for sure. You have the very feature this group is asking for but only make it available through an offering, I suspect, doesn't fit the needs of many asking for this feature. In fact, based on my review of the restaurant version it would introduce greater complications and further complicate the ability of many to reach and sell to their customers. 

I'd like to request that this be reviewed again. Even a simplified version of this feature would be beneficial and reduce the customer service issues created by trying to deploy the very tools Square gives us to reach customers and increase sales.

Thanks for considering,

[Sparrowyxe]

So am I correct that this feature is only available if we use a subscription Square for Restaurants and pay more money?

Please someone just fix this. This thread is like 4+ years old. 

[Jfleeger]

I just signed up for restaurant based on this advice, and the problem I am having now is that the counts can only be entered for items, not for variations.  I have a few variations that are more limited than others, am I going to have to redo everything to make those separate items instead of variations of an item?  I receive stock of each variation in the dashboard, but I have to add independently to the menu, this doesn't make sense.