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Is there a way to text a customer that their order is ready for pick up?

Is there a way to text a customer that their order is ready for pick up?

We expanded our small business (food trailer) this year which included using the square register with kitchen tickets. Since our business, at this moment, is strictly set up for events (fairs, festivals, etc.) I was thinking it would be neat to take the order and give the customer a number but instead of them waiting (unless they want to), text them a notice their food is ready to pick up. That way they won't have to keep checking back, they can enjoy their selves where they are at. Is that something I can do with square or is there another app that works with square?

 

Thanks!

 

Donna

96 Replies

I know customers receive an email when their order is ready but is there any way for them to receive a text message? 

 

I see this was requested last year so I'm just wondering if Square has gotten up to date with the times especially with the pandemic. 

 

I know the customer puts in their phone number when they are the checkout process so I don't see how it would be so difficult for Square to incorporate this. 

 

I see the "HERE" option available but that's not exactly what I'm looking for. 

 

Thank you! 

Square Community Moderator

Hi there, @justinocolon 👋 Thanks for reaching out to us here on the Seller Community!

 

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding text-message alerts for orders. Take a look at this Best Answer from Valentina! She will add some clarity and next steps.

 

Cheers!

The provided solution talked a lot about a Customer being able to email you when they arrive, but if you feel like this still doesn't do what you need - let us know. We have email, push notification and SMS Text Alerts for various Order Statuses - like Order Accepted, Order Ready, etc. If you need this still - we'll do it for free. Easy stuff.

Any update on this @joshlsullivan ?

Still looking for a way to collect phone numbers to text for orders by phone or walk-up customers. It's only available for Square Online orders.

Hey there, you can use my solution - https://notifycustomers.net.

 

Feel free to email me - josh@misllc.com. Thanks.

Waitlist Me app for iphone/android is the best solution I've found.

Looking at your site it doesn't appear to be integrated with Square yet.  Been months since you started pushing this as a solution.  How does one use your solution currently?  Via a web browser?

It’s operational and square users using it. https://notifycustomers.net.Feel free to email me. josh@misllc.com

It’s integrated in the sense that we capture customer info and order info to text customers. I have a contract with Square.