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Is there a way to text a customer that their order is ready for pick up?

Is there a way to text a customer that their order is ready for pick up?

We expanded our small business (food trailer) this year which included using the square register with kitchen tickets. Since our business, at this moment, is strictly set up for events (fairs, festivals, etc.) I was thinking it would be neat to take the order and give the customer a number but instead of them waiting (unless they want to), text them a notice their food is ready to pick up. That way they won't have to keep checking back, they can enjoy their selves where they are at. Is that something I can do with square or is there another app that works with square?

 

Thanks!

 

Donna

96 Replies

We need this feature too! Would love to be able to go to the ticket number and have a simple button that says, your order is ready for pick up! This needs to be added!

Any update on sending txt msgs to customers? With the rise of food trucks and food halls having this text msg system would make square a complete system for mobile business's. 

Hi everyone,

 

My company, TablesReady, has integrated with Square to allow you to text your customers when their order is ready. Essentially, you just need to attach a customer to a transaction (create one with a name and phone number if they're new), then when the transaction is complete, the data will pull into TablesReady. From the TablesReady app, you can click to text customers with a message that you customize.

 

You can learn more about the integration here: https://blog.tablesready.com/integrating-your-waitlist-with-square/

 

We've got a bunch of people using it successfully so far. Give it a try!

 

Mike

CEO of TablesReady

i agree i do alterations and dont want to take online orders for it every time. id love to be able to take in orders and customers be able to pick up and pay.

Any news on this feature. I am looking to add a "order from your seat feature" to my taproom for peak hours and would love to be able to integrate a tex message feature so customers aren't having to comb through their emails to know when their order is ready.
Admin

I don't have an update currently @humblemonk. In the meantime you could take a look at other companies who provide this feature, like @tablesready who posted in this thread.

 

We'll update this post if Square as soon as we have any news to share! 

I'm good thank you. Not really looking to get ANOTHER subscription service for my business

Admin

👍 I hear you! 

What (TF) is the point of Fresh KDS if it won't automatically text a customer when you tap the order off the kitchen display?  

Admin

@C0rdwood The Square integration with Fresh KDS enables to you use a tablet in your kitchen to display orders - instead of (or with) order ticket printers. I agree it would be really useful if it also sent a message to customers when they're order is ready! For now you'd need to use a separate system to page/notify customers directly.