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Can the Customer Name appear on the CSV?

I think it would be possible to add this feature and it would be a great help to me if Square would do ths.  Am I missing something?  Here is a copy of the request I submitted.  I would appreciate comments about the 'doability' of my request:

 

CUSTOMER NAMES:
Hello,
We are a dues-paying volunteer musical organization.  We have started using square to collect our members' dues and collect payment for the printed music they buy.
Our desire is to have most or hopefully all of these payments made through our online store or in person with our Square readers.
Our problem is we need to track who has paid their dues (or not).  We also need to verify that each member has paid for their scores.  All printed music is available for pickup one hour before our weekly rehearsals.
When I export a CSV report of sales, I get the customer name for every online store transaction.  I do not get the customer name for swiped sales on the report.
I know the names are being recorded for almost every swiped transaction because if I look at each sale on the dashboard, the screen has the name 99 out of 100 times.  I know the name can be missed with older cards and older Square readers, but that is not the problem.  We only use the newer readers and the majority of our members have the latest versions of credit cards.
I see the names on the dashboard.  I do not understand why the name is not also on the CSV.
I appreciate your attention to this matter, but I beg you not to send me an explanation.  I want and NEED the names on the report.  I am spending way too much time looking at transaction after transaction on the dashboard.  Send me a solution.

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Square

Hi @Bass-Clef and welcome to the Seller Community. We're happy to have you (and your expertise). As for your request, I've definitely heard this from other sellers in the past. While we don't currently offer this functionality, I'm more than happy to share the suggestion with our product liaison team. In general, customer information is managed through the Customer Directory. This insures this sensitive information is safe behind an account log in.

 

Thanks for taking the time to post in the community! Hope to hear more from you in the future. 


Sean
he/him/his
Product Manager | Square, Inc.
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I need to download each customer's order with each item and qty listed in  csv or spreadsheet.  I don't see a way to export a report that has item sales by customer.  Is there a way to do this?

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Square Community Moderator

Hi there, @dmfaria - thanks for adding this question! Great to hear from you again 😇

 

I've gone ahead and merged your question with a similar thread of Merchants who are asking for this same feature. 

 

From what I gather, specific item details and related data points can be generated by downloading the Item Detail CSV, but the ability to assign the actual customers who made these purchases is unavailable currently in a downloadable CSV.

 

I can definitely see how this report would be helpful for your business, especially if you've spent effort collecting personal customer information. Therefore, I'm passing your suggestion over to our Product Teams for consideration.

 

We appreciate your patience, here! We are always looking to make our products easily customizable for every Seller - and your feedback goes a long way in bringing that goal to fruition.

Joe
Community Moderator, Square
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