Questions & How-To
Questions, suggestions, and general tips and tricks for getting the most out of Square. For urgent questions, please contact us at square.com/help.

Recent Discussions

I am wanting to order a debit card but it is reading my original last name before I remarried. My new married name is showing being updated within my account bu...

5 - Supporter
Posted 08-06-2019 in Questions & How-To
3 Replies

Hello, Is there anyway to disable loyalty stars when a transaction has discounts? My my main issue right now is that I offer an employee discount of 50%, but m...

5 - Supporter
Posted 08-03-2017 in Questions & How-To
4 Replies

when splitting a payment using Terminal, if the 2nd (or later) payment in a group is declined, there is a dialogue about keep/cancel the entire transaction (whi...

8 - Enthusiast
Posted 11-21-2020 in Questions & How-To
1 Reply

When my customers place their order for delivery, it is giving them a date for delivery that is 4 days from ordering. When they are actually getting their order...

7 - Protege
Posted 10-23-2020 in Questions & How-To
14 Replies

I’m new to square and I’m a service provider. I have an employee and I would like for her to be booked threw the website but it doesn’t give the option. Is ther...

5 - Supporter
Posted 11-21-2020 in Questions & How-To
1 Reply

We have two stores in different towns (taxing locations). It is possible to have a single Loyalty Program that allows a customer to accumulate and use their poi...

5 - Supporter
Posted 06-18-2020 in Questions & How-To
5 Replies

I just turned on the delivery option on our website. We have always shipped our products. When on our website it still only shows the shipping option under "How...

7 - Protege
Posted 11-18-2020 in Questions & How-To
2 Replies

I have posted about this before and received great answers. I just wanted some clarification that I am understanding the process. If you have 3 different/separa...

5 - Supporter
Posted 07-10-2018 in Questions & How-To
6 Replies

How do I remove the first part of the text msg confirmation that says “This merchant...”

7 - Protege
Posted 02-24-2020 in Questions & How-To
4 Replies

I was wondering how long does a claim take to get your refund on unauthorized charges. I had 4 or 5 yesterday. I deactivated my card but I am out a couple hundr...

5 - Supporter
Posted 03-24-2020 in Questions & How-To
5 Replies
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