Where can I order a replacement adhesive plate for Square Stand?

[Killerzeit]

I swear I've looked EVERYWHERE online. We're changing the layout of our business front desk and I want a new adhesive plate before removing the current one. Where can I order one? I haven't seen any way to order one via support either.

[Whitesquirrel1]

I stuck my pos unit to counter and did not have the adhesive plate tightened to base, thus the unit would not lock into place in the correct direction. I was successful in getting the unit detached for the counter but I bent the plate and the adhesive does not stick down as good. How do I get a new bottom adhesive plate?..

[isabelle · Accepted solution]

Hey @whitesquirrel-

Thanks for posting in the Seller Community!

I can send you a replacement. I just sent you a private message to verify your shipping address.

Additionally, you can always call our Support Team to request a new one. They'll be able to help you out. 

[extrascoop]

Hi, can I also order a few of these? My adhesive has worn off and my stands get a lot of use. The power cords keep tearing. I need 4 adhesive mounts. Thanks!

[nika]

Hey @extrascoop. Our Support team can help you out! Give them a call when you have a moment.

[ugcornmaze]

Hi,

The screw part of the Adhesive Mount broke off into our square stand. Do you know how we would get this out of the stand and where can we get two new adhesive mounts that way we can mount the stand to our register. Thanks.

[AshleyK]

@ugcornmaze Is there a way you can send a picture of this? The screw should go into the mount, but not into the Stand itself. And, you can remove the mount with a paint chipper to pry it off. 

Also, we can definitely send you new mounts as well. Send one of our team members a DM and we can get started on that. Thank you! 

[Apple]

Hello, I would also like a mount for my Square Stand for magstripe. 🙂

[ashc]

Hey @Apple,

Please send an email or call our direct CS team to get an order started!

[Apple]

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@ashc wrote:

Hey @Apple,

Please send an email or call our direct CS team to get an order started!

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I sent an email, but no on e has emailed me back! I tried calliong but no answer. Totally frustrating that my register is sliding all over the counter and getting the wires tangled. It looked like some other people were able to get a mount really easily, while I'm the only one who's  requests are ignored.

[Apple]

It's now been 6 months and no resolve.

It's really annoying when a customer tries to swipe their card and the ipad spins around. It's fell over and cracked twice- I'm on my 3rd iPad now. I feel the cable underneath is the next to go because it''s getting eaten alive from all the motion.

I would be nice if you just put the friggin thing in your store for sale.

And if you're going to give a few people on the forum free stands, what about the rest of us that need stands?

[jaywpark]

Hi,

Is there any chance I can order new adhesive for my plate? Needed to move where the mounting was placed.  Would really appreciate any help.

[oeishka]

I am also in need of a replacement adhesive plate for Square Stand. I have searched through the Support Team information and see no way to request this directly. Thank you for your help. 

[oeishka]

We are also in need of a replacement adhesive plate for Square Stand. Can you help?

[thomasjin]

we need to order 3 of those adhesive plate

[Joe]

Hi there, @thomasjin - great to have you join us here on the Seller Community!

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding receiving a replacement adhesive mount. Take a look at this Best Answer from Isabelle. You can contact our Support Team at any time and they can send you out a new mount.

Feel free to reach back out if anything else comes up!

[Holymoly]

Hello! Ive been trying to find a way to get a replacement adhesive for my square stand but the support section juat keeps bringing me here.  Would it be possible to get one please. We've moved the location of the stand and somce its not attached it is scraping the top off our counter each time we move it. Thank you!

[Apple]

WHAT ABOUT ME, I'VE BEEN WAITING FOR 6 MONTHS?!

[Haileyc811]

Hi! I am having trouble finding a replacement silver adhesive plate mount to mount/stick my square to my cash drawer how can I get a replacement?

[ashc]

Hey @Haileyc811 and welcome to the Community.

Our direct CS team should be able to order one for you on their end as long as it's in stock.

You can reach them here from our Contact page!

[aruizpeerless]

I also need a replacement for this. How do I get one?