When adding more items to inventory it doesn't show up on website but if item is edited it shows up.

[python]

So my square account is linked to my website and I have loaded say 20 items. Those are viewable on my webiste for purchase. However, when adding say, teh 21st item the website does not display that or additional items. If I go back and modify say the 1st inventory item with a new picture and info. then that is viewable on the website. it is like there is a limit to what Square sends out.
I was thinking it is my website but the other catagories are listed below those inventory items and I can see stuff deleted and added in those catagories in my website too.
Same when using all browsers: Safari, Chrome, and IE.

Thanks for the assist.

[python · Accepted solution]

I found what I was looking for under "site editor". I forgot I was not using my website but squares online store. It appears that both my online store and my website look the same so hence the confusion of why stuff did not show up.

[Tom]

Welcome to the seller community, @python! I'm glad you were able to sort this out. Please don't hesitate to let us know if any other questions come up. 🙂

[silveronmymind]

I am new to having an ecommerce store thru square, just published a few days ago...question? When adding a new item to the store, do I need to 're-publish' store following each added item?

Also, got lost on trying to link my Facebook account with square online site? any insite from anyone?

[AdamB]

Welcome to Seller Community, @silveronmymind!

You don't need to re-publish after adding new items. They'll show up on the Shop All / Order Online page automatically, and also show up on category pages if you add them to a category within your Square Online Store dashboard. 

Regarding Facebook, were you looking to sync your items to your Facebook catalog so you can use them with a Facebook shop?

[silveronmymind]

thanks for the quick response...

[mentalpaint]

Hello @AdamB, I have the same issue as @silveronmymind... yet the items I uploaded in Square's dashboard aren't showing up on my website which I synched and published the other day. Please help!

[AdamB]

Which items are you not seeing on your website, @mentalpaint? I checked your online store and see 8 items listed.

[mentalpaint]

Hi AdamB, 

I figured out where to add my items on my laptop. But I can't add items directly to my site from the Point of Sale app. Is this normal?  I would like to be able to add items directly to my site directly from my phone. 

I'm also having another problem: my "Commissions" tab is not showing up in my site navigation on my published site, despite it being fully edited and ready in Square's website editor. 

[RobynR]

Hi @mentalpaint, jumping in here for @AdamB

You can add items directly from your Point of Sale app, and they should automatically sync to your website. This sync continuously works in the background, so you don’t need to do anything specific to turn it on. However, there are a few settings you can toggle, which you’ll find on your Square Online Overview page in Items > Item Sync or Shared Settings > Item Sync.  Here's an article that references what can and can not be synced. 

Can you provide the direct link to your website @mentalpaint to see if I can see your "Commissions Tab"?

[mentalpaint]

Hi Robyn, I appreciate you!

Sure, here's my link... www.mentalpaint.org 

Also, I have all the sync options turned "on" and still it doesn't automatically sync... What can I do? 

[JJ_]

Hey there @mentalpaint

If your sync settings are on but your items still fail to sync I would suggest reaching out to our Square Online Support team here.

[tmaikeo]

Hello,

How does stock count reflect on website inventory? I have updated per item on the stock count, but the site says out of stock. Is there something I did wrong?

[AdamB]

If you add stock to the item in your Square Dashboard it should sync over to the same item on your online store. I have seen a few people who happened to have more than one item with the same name in their Square library but for different locations, and the one set up for fulfillment with the online store was the one that they did not add more stock to.

[dawnblanton]

Hello, I'm adding stock items and they are not showing up on the website. I copied items that were already there, thinking that would simplify things. Could that be why?

[Kassi_]

Welcome to the Community, @dawnblanton - 

Do you have your Square Sync turned on? This would automatically update any item or stock changes you make in your Dashboard to your Online Store. 

If you don't, then it would have to manually be done in the Online Store to reflect on your website. 

Please let me know if you have any other questions or if you have any trouble with Square Sync. 

[mentalpaint]

How do you turn on Square Sync?