Transferred funds to wrong debit card

[Kendell]

How do i retrieve that money back to my square account to instant transfer to the correct debit card? 

[Joe · Accepted solution]

Hi there, @Kendell - thanks for taking the time to reach out and join us here on the Seller Community. Welcome! Happy to have you.

Once funds are sent out by Square to the attached bank account or debit card Sellers have on file, there is no way to reverse that action - since the funds have left our system.

If you've sent funds to a closed bank account or to a debit card that is no longer active, those funds will bounce back to your balance within 5 to 7 business days.

Feel free to reach back out if you have any clarifying questions! We are here to help.
 

[Scrapbook123]

Hi there! I am missing many sales deposits! They are not showing up in my bank account and have more than enough time passed that they should all be deposited by now! WHERE IS MY MONEY? Please advise. Thank you so much!

[MayaP]

Hey @Scrapbook123 we definitely want to investigate this and make sure you are getting your funds!

 To protect your account we cannot discuss account-specific information through this forum. Please reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport so we can further assist and get this resolved. 

[Lawnmasters]

What's my bal in here

[Kassi_]

Hey there, @Lawnmasters - 

Is your balance missing? Or could you give me some more insight on what you're looking for? 

I will keep an eye out for your reply👀. 

[Lupitah1218]

Hi, Kassi_ 

I am having some issues with this also i made a transfer of 500 to a debit card and now i can't see my ending balanced of my wholesale. And it is after hours and the weekend and i can't get anyone to help me i am really worried.

is there anyone that has had this problem happened before? because i only made one payment and how? 

[Kassi_]

Welcome to the Community, @Lupitah1218 - 

Are you still seeing the issues with your transfer? Normally, your weekend deposit will be triggered at the end of the day on Sunday. It will be sent to the bank account linked to your account. 

I will keep an eye out for your reply👀.