The devices that are in the system are not showing up on the sales report by device. Any idea why?

[SteveHubbard]

How do I get the device name on the sales report?

[Spenser]

Hi @SteveHubbard, which report are you viewing? For most of the reports available in your Dashboard, you'll find the option to sort by device in the Advanced Options at the top. 

The device names shown are actually from the settings of the phone/tablet itself, as opposed to the app (e.g. "Spenser's iPhone"). So if you see "No Device Name" in the reporting, you'll want to ensure the employee's devices have a name saved in the settings. Hope that helps, let me know if you have any other questions.

[kathyrobinrich]

We had sales in July and August and nothing is showing up in the report why?  because there not device set up?

[kathyrobinrich]

I went to the dashboard, sales summary for the month of July and it states"oops something is wrong"?

[kathyrobinrich]

I went to the dashboard, sales summary for the month of July and it states"oops something is wrong"?

[Tom]

Hey @kathyrobinrich, thanks for flagging this and sorry to hear about the trouble with accessing your report. That does sound strange. 😕

Are you still encountering that error message? If so, please get in touch with our Support Team and they'll take a deeper dive into your account ASAP. Hope this helps get you in the right direction — please don't hesitate to let us know if anything else comes up.