Square Card: How do I check that my deposits are in my Square Card balance?

[Unica]

The title of this thread has been edited from the original: Square Card

I would like to know how do I know that my deposits are in my square card account. When I look at the my dashboard I see 0 balance. I need help..

[VanKalkerFarms]

I haven’t gotten my card yet, should come in a few days, but from what I understand it just uses your Square account balance before it gets deposited to your bank account. There isn’t a separate account that it pulls from. 

[Helen · Accepted solution]

Hello @Unica! Helen here form the Community team. I just wanted to add that you can view your card balance from the Point of Sale app: tap the three horizontal lines in the top left > then tap Balance. You should see your current balance at the top of the screen.

If you need it, there's more information about getting started with Square Card in the Support Center. 

🎉 Update! We've improved the Balance section of the app so you can manage your transfers and your Square Card payments - check out this Product Update for details: Manage your Square Card Activity.

[Dennymo18]

How do you find out what your Square debit card balance is? 

[ashc]

Hey @Dennymo18! Welcome to the Seller Community!

I merged your post with an existing post I found in the Community that had the same question.

Check out @Helen's best answer for details on how to view your balance. 🙂

[GridWorks]

I received a debit card but it does have any of my sales on it. When I look at my account I can see the transactions but the balance shows zero. I have tried using the debit card but it keeps being declined. I took my Square debit card to my bank to transfer the balance but it could not be done. According to my Square account my debit is activated. So, why Can't I access the money I made in sales transactions? Who do I need to contact?

[Ria]

Hi @GridWorks - Welcome to The Seller Community, it's always nice to see a new face.

What you're experiencing sounds frustrating. 

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨