Refund

[HadHudHais]

  Trying to figure out how a return works if client no longer has access to the card or account the original payment was made with and I can’t deposit funds to do return as I’m waiting on new card and costumer is in need of immediate refund .

[Kassi_]

Welcome to the Community, @HadHudHais - 

There are a couple of options when it comes to refunding a canceled or expired card:

• If a new card was activated with the same card issuer, the refund is normally credited to the new payment card.
   

• If the account was closed recently (last 2 months), the refund may post and the card-issuer usually reaches out directly to the buyer and notify them of any next steps.
   

• If the account has been closed for some time, the credit will fail. In this case, we'll notify you (the Square merchant) of the failure, and you'll need to refund the customer outside of Square through another method, such as check, cash, or Gift Card.
   

• Also, have your customer reach out to their card issuing bank to locate the refund. If they’re unable to find their credit after talking with their bank, contact us.

[HadHudHais]

The biggest issue is I’m just starting out I do hair and as Covid hits again I’m kinda venturing out to see if I can’t make something of it the chargers were me attempting to see how the process worked and no longer have a card or account and their not letting me deposit it into my new bank account untill they receive paperwork I wouldn’t exactly have right away but now I don’t have a way of accessing money I put into the account as I was trying to you know see the exact way it worked for my clients do you have any advice or how tos I currently need the funds I wasn’t expecting them to need like business papers and so on I know as I grow and find if this is a workable or even profitable way to secure my income in case of another shut down 

[Kassi_]

@HadHudHais - 

Even if you need funds, charging your own card on your Square account would be a violation of our Terms of Service.

The best option would be to refund your payments, so it goes back to your card. 

If you're concerned about cancellations by your customers, then you have the option to set up a deposit charge or "No Show Protection" when they make an appointment. 

Please let me know if I addressed all of your concerns, if not please let me know.