Partial payment

[Jfazio]

I have a customer who placed an order and paid $50 in cash up front. How do i send her an invoice with her remaining balance?

[ryanwanner]

I'm assuming you opened a ticket for the initial order then closed it to cash? If not, then you'll have to create an invoice for the entire total then I'd use a custom discount while on the invoice screen to subtract the $50. It'll take some creativity for you/your bookkeeper on the back end to not show the discount on the books but add in the cash prepayment, but it can be done.

If you closed the ticket to cash, did you get an email address or any other contact information from the customer? If you did, you can just invoice her the remaining total. If you didn't, you'll probably have to figure out a way to get her email to finalize the transaction.