My time of transactions is incorrect

[Suzi]

How do i change tranaction time. Its wrong

[Tom]

Hi @Suzi, thanks for getting in touch and sorry to hear about the trouble with these transactions.

Once a payment is completed, we aren't able to edit any details after the fact — including the timestamp. That being said, we would be happy to take a closer look at your account and see what happened. Please feel free to contact our Support team directly with the payment information and we'll get on it!

[drumtime2112]

How do I change the time stamp to reflect my time zone

[drumtime2112]

Is there a way to change the time stamp in settings to reflect my current time zone

[Laurie_]

Hi there @drumtime2112,

Great question, I'd be happy to provide some more information here.

To update the date and time on your mobile device or tablet, use these steps. 

If you are using the Square Register or Square Terminal you can update the date and time by following the below steps:

1. Navigate to More > Settings > Hardware > General.
2. Under Date and Time, check to ensure the correct information is showing. You can toggle OFF the option to Set Automatically if you need to make any changes.

Keep in mind, you are unable to change the date and time recorded for transactions you have already processed.
 

Let us know if you have any further questions here!