Issues getting a customer code & missing transfer

[massage8]

I can not get a customer code to call them and now the phone option says "unavailable"!  I find this company impossible to contact and my next step in a law suit.  $5k has disappeared from my account that they were refusing to deposit into my account.  Where is it and how can I get a hold of a human?????

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[Kassi_]

Welcome to the Community, @massage8 - 

If you're calling between Monday to Friday from 8am to 8pmCST, a customer code isn't needed. Are you still getting that prompt when calling within that window? 

I will keep an eye out for your reply👀.