Is there a workaround to process Visa gift cards?

[frillos]

The title of this thread has been edited from the original: visa gift cards

I have had several customers with prepaid gift cards that I am unable to process. Is there a work around for this? 

[Helen]

HI @fillos. Visa prepaid cards are supported and you shouldn't have any issues as long as the amount of the charge does not exceed the balance on the card.

It sounds like these cards are being declined? There isn't a workaround for declined card payments -- Square isn't informed the reason why a card is declined, no matter what type of card it is! If a customer's is declined please ask your to contact the card-issuer for more information. 

[SueBrown]

I have a customer that travels for work but contacts us to send him merchandise. He calls in with a Visa gift card but they have been 'declined' the last couple of times. When we first got Square, we didn't have a problem. Any thoughts?

[Arie]

Hi @SueBrown,

There are several reasons a card could be declined. While we can't look into specific transactions here, take a look at this article for common reasons cards get declined, and it's also worth your customer checking their gift card balance.