I want to charge different amounts for late cancellations and no-shows.

I would like to be able to charge different amounts for late cancelations and no-shows. I want to charge 50% of the service for clients who cancel less than 24 hours before their appointment and 100% for clients that no-show. Seems like a pretty common policy/practice for most appointment-based services. Why isn't this an option on Square?

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HI, hopefully this Square Support page will help.

 

https://squareup.com/help/us/en/article/5493-set-a-custom-cancellation-policy-with-square-appointmen...

 

There are multiple Community Discussions regarding Square not backing their sellers.  Customers are removing credit cards or adding invalid credit card information and also doing successful chargebacks in regards to No Show or late cancel with no resolution or reimbursement from Square.

Hope This Helps!
TERRI
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