How to skip the passcode screen in-app with no Team Members

[mshotsuga]

The title of this thread has been edited from the original: how do i reset a passcode if i d not have a team member listed

how to reset passcode I do not have a team but I cant access my account without a 4 digot passcode that I didn't set up on my account.

[JustinC]

@mshotsuga - hmm, sounds like you need to create an owner's passcode first from Dashboard first to bypass the passcode screen in-app. Then head to your POS app Settings > Passcodes to disable it. 

Let me know if this helps! 

[atime2clean68]

How do I find out what my passcode is and keeps asking for a passcode and I don't have one

[JustinC]

Hey @atime2clean68 👋 Glad to hear from you !

I merged you to a thread where I answered a similar question to yours. Check it out and let me know if it helps! 

[RedHanded]

I need a passcode!

[RedHanded]

I need a passcode. Where do I get a passcode?

[Joe]

Hi @RedHanded - would you mind providing some more context here? Where specifically are you being prompted to enter a passcode? and what kind of device are you using?

I will keep an eye out for your response!

[michaelrekm]

Every screen is asking me for a passcode and I don't have one because I've never set one up I don't know how to bypass it

[Arie]

Hi @michaelrekm,

I'm sorry to hear you're having trouble with passcodes! It's possible you've set up a passcode previously. You can check if a passcode has been set up here.

The next step would be to disable passcodes on your point of sale app. Tap More > Settings > Security > turn Passcodes Off.  

Please let us know how you go 🙂

PS. Welcome to the Seller Community! 

[Smile123]

My square is asking for a 4 digit pin code which I did not create... what is that and how do I fix it.. help please

[JustinC]

This might be the thread you're looking for. Let me know if this helps! 

[AndyG]

App is asking for a passcode which I didn't set up. I saw other posts with the same question but the answers merged the questioner to another thread which I don't see any option to click to. (That's a pretty frustrating feature of the discussion format.) I'd like to know how to set a passcode for myself (owner) or skip that screen in the app. - Thanks!

[JustinC]

I'll merge you to the correct thread and link it for you too! 

@AndyG

[AndyG]

Thanks!