How to print single item per ticket?

[djpark8530]

I am using the POS and I heard that there is "Print Single Item Per Ticket" option for printing tickets.

I have the most recent version (3.22.0034) of the register, but I do not see this option under Settings > Printers.

Where can I find this setting?

[JustinC]

Hey @djpark8530

Hmmm, Have you enabled Order tickets and Order Ticket Stubs in your printer station settings? The Print Single Item Per Ticket option should appear once you toggle those options on.

[djpark8530]

@JustinC That option was not shown. I contacted Sqaure and they gave me access to it.

[JustinC]

@djpark8530 - Hmm, what exactly did they give you access to? Did they tell you what switch they flipped ? 

[skyinsf2013]

Hello @djpark8530 ,

I have the same issue, how did you contact them, can you share with me, appreciate>

[Joe]

Hi there, @skyinsf2013 - I can step in for Justin on this one. If you've tried to the steps listed above and are still encountering issues with single item printing, we would recommend reaching out to our Support Team directly. They can walk through extensive troubleshooting to make sure this issue is resolved. 

[djpark8530]

@skyinsf2013  I just contacted one of the Square restaurant lead and he gave me access to the print single item per ticket function. I think it was on beta test or something during that time, but according to some other posts I found, it looks like it should be a function for everyone without getting special access now as shown https://squareup.com/help/us/en/article/6831-how-to-print-item-labels.

[Joe]

Thanks for letting us know the solution you found, @djpark8530! We appreciate it! 

[skyinsf2013]

Hello, @JustinC 

I cannot find The Print Single Item Per Ticket option like what you said, by the way, I am using the square register and I just purchased it last week

[JustinC]

Is the software version up to date (Settings > General > About Register) ? The Register doesn't update when it sits on a shelf in our warehouse, so it's best to force an update if one is available. 

Also, the layout when editing a printer station changed recently so this setting could've moved somewhere else. Do you see the option to print single tickets under In-Person tickets or Item labels? I'm not in front of a Register to test this out at the moment. 

Let me know @skyinsf2013