How do I stop cancelled Appointments from displaying on my Calendar?

The title of this thread has been edited from the original: Cancelled appointments not clearing calendar

 

Why won't cancelled appointments on my appointment calendar clear off the calendar? They are driving me crazy because I can't get my calendar all clean with appointments.  Example in picture. 

 

Screenshot 2019-08-21 at 18.12.43.png

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Re: Cancelled appointments not clearing calendar

Wssp @Ann9 !! 

 

Spoke with an Appointments advocate who confirmed there was a glitch on Google's side that wasn't removing the cancelled appts.

 

Removing the calendar through Dashboard then re-adding should do the trick!

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Best Answer

@MollzJohnson I'm sorry for the frustration this is causing!

 

You should be able to remove cancelled appointments from your Calendar view, here's how:

 

  1. From your online Appointments Calendar > click the date range at the top of the screen.
  2. Then click the Day/Week/Month.
  3. Uncheck Show cancelled appointments

Screenshot 2019-08-21 at 18.34.51.png

 

If you're not seeing this option or if it's not working can you let me know? 

 

Oh and one more thing, I redacated your clients' last names (they appeared in the screenshot you shared) for their privacy - the Seller Community is a public forum! 

️ Helen
Seller Community Manager

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Thank you @JustinC !

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Alumni

np! 

Justin
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New user; It's been nearly a year now since anna9 reported this, and I am running into this issue today.  Has there been any progress at all?  I will remove and re-add the calendar for now.

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Square Community Moderator

Hey there, @sansmerci

 

Thank you for reaching out in the Community. Welcome! 

 

Please reach out to our Appointments Team directly, so they can take a deeper look into this for you. 

 

It looks like some other sellers had to take this route too for resolution. 

 

 

Kassi
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I am having the same trouble of having canceled appointment showing up at synced google calendar. 

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Alumni

Did you try this tip from @JustinC?

"Removing the calendar through Dashboard then re-adding should do the trick!"

​​​​​​​

Please get in touch with our Appointments team if this doesn't get you where you need to do, @liveflow.

 

P.S. Welcome to the Seller Community 

 

Valentina
Community Moderator, Square
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