EnviousBrows608
04-20-2021
02:36 PM
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Charged service under wrong customer
I use square appointments and was wondering what happens when I charge a client under someone else’s name. I had back to back appointments and didn’t realize I put a different client under her transaction.
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Kassi_

04-22-2021
08:40 AM
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Hey there, @EnviousBrows608 -
Welcome to the Community.
Did you charge the right customer's card?
The customer's name will be attached to the transaction, but you can go into the transaction and Edit the Customer.
Go to your Dashboard > Transaction > Select transaction > Click the 3 dots in the right corner > Edit Customer
Give this a try and let me know if you have any issues or questions.
Kassi
Community Moderator, Square
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Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.