Billing hours full and partial

[yourhandyman]

Hi all. Wondering if anyone has any insight on how to bill full and partial hours in one line item instead of having to split them (e.g. 8.75)? Can't seem to get timely assistance from support.  It seems crazy that I have to bill one line for full hours and additional lines for partial hours. Thanks!

[Kassi_]

Hey there, @yourhandyman - 

Welcome to the Community! 

Are you sending invoices to your customers or taking payments? With Square you can use decimal quantities for you items, if you'd like. 

Check out this Support Article for more information. 

Please let me know if you were looking for something a little different. 

[yourhandyman]

Hi Kassi. Thanks so much for your response. What I need I'm now told by Pedro in support Square can't provide. I am a service provider and bill by a variable hourly rate x a certain number of hours, full and partial. I'm told there is currently no way I can bill a customer 6.75 hours x $55/hour in one line item. I've spent so much time going back and forth by email to Jared, Bren, and others and am now told it can't be done.

[Kassi_]

@yourhandyman

Thank you for letting me know you were able to get support from one of our advocates and they were able to get you some more information. 

[yourhandyman]

Confusing. Is that a scripted answer? My issue is unable to be resolved by square and I'm now must choose another platform.

[Kassi_]

I will escalate this internally, then they will reach out to you via email. 

[Kassi_]

@yourhandyman - 

Nope, it's not a scripted answer. I was replying to what you mentioned about speaking with another Square. When they mentioned it wasn't possible, can you elaborate that a little more?

You have the option to have an item set up with a unit in hour, if you'd like - even as a variable price. Create the item > Pick a unit > leave the price blank > save. Whenever you select it in checkout, then it will ask for an amount to be entered.