Hi @Mary_Jo , welcome and thanks for posting on the Seller Community.
Can you confirm your Square hardware model so I can send you some troubleshooting steps ? Do you have any issues processing transactions using a different payment method like contactless ?
Lou
Community Moderator, Square
After a year of supporting the Square Community, I'm leaving Square for a new adventure down under !
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
