Square reader lost in transit

[A3sews]

I ordered a card reader on February 6th and it shipped on February 7th. DHL quickly took it from Kentucky to Texas and potentially handed it off to USPS... I'm in Colorado. It's now March. DHL is still showing in transit. I have switched back to taking payment via Venmo because of this ridiculous delay. It shouldn't take a month to get a reader!

[Ria]

Hi @A3sews - Welcome to The Seller Community, it's always nice to see a new face 😊

I totally understand your concern.

Sorry to hear that it's taking so long for your reader to arrive. There are a few ways we could go about correcting this for you. If you'd like, our support could place you an order for a new reader today. The alternative option would be for you to go into one of our Authorized Retailers and purchase the reader for $10 and be reimbursed by the code in the packaging.

Find the nearest store to you here: https://squ.re/wheretobuy

Options to contact Square support to place your order are here: squ.re/howtocontact

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨