I recently had a customer claim that my Square store automatically changed his address to be delivered to…
he made the order placed it online shipping and billing address are the same along with phone number he put in and email
we shipped the order it was fine.
until he calls us six days after it was delivered and said it was delivered to the wrong address.
we explained we didn’t change your address we didn’t edit your address it’s as you entered it.
Now he’s all mad and blames my store or my Square online store for changing the address. Again we never edited anything he put in.
have any of you ever had to square online store automatically change the address of a customer?
my theory was that somehow his phone or computer he was using automatically changed the address or automatically filled it in for him he was overseas in Singapore at the time.
