email confirmation messages to persons making donations

[RickyCafe]

Confirmation message sent to people making voluntary donations

I am new to Square, a refugee from PayPal in many ways and hoping to set up a donations page on our website and using Square as the payment services provider.

All was proceeding really well with excellent customer support, until I made a test donation and found, to my disbelief, an email to me with the subject line :  Thank you for your order.

Horror followed disbelief when I opened the email which then said 'Thank you for your purchase'.

Apart from the obviously amateurish inconsistence between 'order' and 'purchase' it is completely unacceptable to have an auto confirmation sent to a donor implying that they have purchased or ordered something.   It would be interpreted in completely the wrong way and would be considered rude in the extreme.

The Item type on the Website was set up as a type 'Donation' so it seems daft to me (I am a retired computer programmer) that the item type descripton 'Donation' could not find its way into the subject line and email message rather than be hard coded.

Alas, until this is modifed, I am unable to use the Square platform - a shame since in other regards, their quality of customer support has been exemplarary.

[tranguyen]

Hi @RickyCafe, thank you for your feedback, I really appreciate you taking the type. I can definitely see how this can cause confusion so I'll make sure that the appropriate team can review this. I'll be sure to follow up on this thread when I have an update to share. 

[RickyCafe]

Good progress made so far on the content of the email sent to donors which is *almost* perfect.   The remaining glitch is the actual subject line which says 'Thank you for your order!'.   We cannot use this to process donations until the subject line is is fixed to say either just 'Thank you' or 'Thank you for your donation'.

Looking forward to getting a solution to this.

Best regards

Mike