Is there a way to limit item or category availability depending on time of day? ex. Breakfast

[mksavage]

For online ordering, there needs to be a feature that allows restaurants to limit the availability of certain items depending on the time of day. For example, if your breakfast menu is only available until 3pm, there needs to be an option to make these items unavailable after 3pm.

[Divide]

I am setting up my online store and was hoping to make certain items only available at certain times or days. For example we have Prime Rib on Saturdays and that is only available on Saturdays. Also I have Dinner items not available before 5pm.

Is that possible?

[Alex_]

Hi @Divide,

Thanks for reaching out. Currently the ability to offer items at specific times is a feature request.

We definitely see how it could benefit your business model. Our teams are constantly looking through our seller's feedback to make necessary improvements, and we will be sure to let you know if anything ever changes or if new updates are released. 

Please let me know if you have any other questions by replying to this thread. 

[Alex_]

Hello @mksavage,

Thanks for your post.

Currently this ability/setting is not available and is a feature request. We definitely see how it could benefit your business model. Our teams are constantly looking through our seller's feedback to make necessary improvements, and we will be sure to let you know if anything ever changes or if new updates are released. 

Please let me know if you have any other questions by replying to this thread. 

[mksavage]

Thank you for the reply @Alex_ - do I need to do anything special to request the feature be considered, or will this post serve as a request?

[Alex_]

@mksavage

No worries! This post will be sufficient. We will escalate your request to the appropriate teams and make sure your voice is heard. 

[LordPies]

We have a constant problem where customers try to order an item that is only available for a specific day. 

Using modifiers to force them to pick a date and time works to an extent. However, the turnaround time setting on the website does not align up with the date and time of the actual pickup, causing a constant flow of confused people when they get an automated email that reflects the pickup turnaround setting. 

Currently, there doesn't seem to be a way to change an existing order. What if customer wants to pickup for another day? or a different time? What if you promoted for a holiday in which you can only order a certain item on that specific date and the system still thinks you meant 1, 2, 3, 4 days/weeks from the day of ordering (there is currently no way to limit an item to be picked up only on a specific date). 

[nika]

Hey @LordPies. Thanks for bringing this up. I moved your post here for the sake of tracking it as a feature request and keeping similar posts all in one place.

We'll keep you and others posted of any future releases as @Alex_ mentions above.

[LordPies]

Hi @nika , thank you for moving the request here. 

I sincerely think Square and Weebly really need to step up their game. Changing an order pickup date and time is the #1 massive headache that our business is suffering as we're currently doing online only orders. 

I get it, that assigning an item to be only have a turnaround available at a specific date may be complicated and perhaps not a popular request becuase on the majority, most businesses and restaurants in particular have the same menu or product every day. Get order, fill it in, done.

But we're a small bakery. We have a rotating weekly menu. We encourage people to preorder their pies in advance. There isn't even an option to change the turnaround time to be "9 days" becuase the intervals are 1 week, 2 weeks, 3 weeks. I'm ok with this not being implemented becuase it'd be tedious and a daily task to update it for each item. 

There is also no way to turn off "as soon as possible" feature at the end of checkout which is right next to "schedule for later" option. It would be nice to be able to either remove one or both of them. When the customers acutally write in their schedule-for-laters, the order system on the ipad syncs up, and the automatic emails work like they are supposed to. 

More than anything, we sincerely need to be able to change the pickup date and time. We currently cannot correct an order. It creates a nightmare of organization becuase we have to write down every order on paper and keep track of changes. We personally call and email every order up to confirm they know exactly when to come in, and tell customers to ignore the incorrect info.

This also makes it so that the "Orders" section of the ipad in Square useless to keep track of orders becuase it only ever shows orders in the turnaroud time settings. The email notifications to customers, this is where things can get difficult. We currently use modifiers that are required to select, which list the dates and time of their pickups. We put descriptons on the items, on the social media posts, etc. But becuase of the turnaround time settings being based on the time they ordered and independent of the actual date of pickup, and if they do not enter their schedule-for-later info at the end of checkout, they will get an email saying their order is scheduled for a different date and time; all because the turnaround time setting doesn't care what date a product will be ready. 

We tried editing the email templates as well. There isn't a way to remove the "your order will be ready &date at &time. or even move that around. We can only change things by adding text at the top, in which i put down a disclaimer to not trust the first line and instead, to look lower in the email where the modifiers are located.

[casadyc]

Thank you SO MUCH for posting this. I cannot say AMEN more sincerely!

[LordPies]

Hi @Alex_ , I appreciate that our cases are being escalated.