You can create modifier sets from the Items section of your online Square Dashboard. There isn't a way to rearrange the orders of modifiers in a set, or rearrange the order of the set.
However, if you've set up required and non-required modifier for a specific item you will see in the Restaurants app that Non-required modifiers will be grouped first, with those modifiers listed alphabetically; and below you'll see Required modifiers and an alphabetize list of those modifiers. The video in this Support Center shows how modifiers appear in the app (3:35).
Can you reply here to let me know how being able to rearrange modifiers would help? Any examples you can provide will help our Restaurants team to make improvements!
@Kassi_ I really hope the Product Team doesn't gauge interest in a feature based on who posts in these topics. That would be obsurd. Features like this have been available in every Point of Sale system I've used for the past 25 years I've been in the business. If it hasn't gotten a lot of hits here, it's not because there is no interest in having these features, it's more likely businesses are moving to other solutions because they can't find very basic features here.
Seven years and this feature request is not even on the roadmap? This is highly discouraging. Please consider implementing it because although we are using workarounds, we are doing so in the hopes this will be fixed soon.
My suggestion is put in the R&D money to use and have someone go through all the feature requests and actually have someone compare to see if those features exist in your competitors software. I guarantee you this feature exists in all others.
For me it is important because modifiers need to show up in a particular order of how it needs to be made, grouping similar modifiers (topping modifiers, temperature modifiers, preparation modifiers, add-ons, etc). Also, if the modifier has a charge it seems to get moved to the bottom of the list with the most expensive at the bottom.
Example (not how i currently have it implemented because of the workarounds, but to demonstrate what we mean)
Cheeseburger
- No Raw Onion ($0.00)
- Medium Rare ($0.00)
- Cut in Half ($0.00)
- Ranch($0.00)
- Add Grilled Onions ($1.00)
- Add House Salad ($4.99)
- Add Extra Patty ($5.99)
If you read it, you can somewhat figure out whats going on. But we would want that extra patty modifier to be read first., the Salad would need to be next to the Ranch to make sense. The two onions modifiers would need to be placed together. All these are because the cooking staff needs to be able to understand the ticket in the most efficient possible way and speed. Seconds, not minutes during a rush period.
We are currently using workarounds to make it work for us, but that means we need to create too many redundant and superfluous items and when we need to make changes it takes way more time than is necessary....and time is money.
I hope you take in to consideration what I've posted here, and understand that I really like your product. I will continue to use it. However, if we expand our business and our need for expanded features increases, we want to feel confident that you listen to feature requests
It's just about 2024, and we still don't have the ability to re-order options, variants and modifiers!
While re-ordering on the POS and Restaurants can partially be ignored because that's the back-end that customers don't see..., it's absolutely imperative that we allow re-ordering for Square Online (Pickup, Delivery, and especially Self-Serving).
I'm selling coffee and many other prepared food products like Breakfasts, Brunches, Bagels, etc. It's really odd, the least to say, that when a customer selects an Espresso, on his Mobile app, for Self-Serving at the table, he would be asked to select the syrups first, and then the milk type and only at the end whether it's a Single or a Double Espresso. The Single / Double espresso option would be the very first thing that a barista or a waiter asks customers first, it's what people ask first as well: I want a Double Espresso with... this and that and that.
The whole Square Online experience is really cringe, and I often have customers confused, they keep asking me where's this option and that option, and then they notice that the said option is actually at the very bottom of the page as he scrolls down.
It's causing our restaurant more trouble than helping, so we've put the Self-Service (or any Square Online ordering) on hold as we feel quite embarrassed by the customer experience.
We see smaller restaurants having Self-Ordering features, and properly done, on a lower budget, using cheaper POS systems..., and we can't do this properly with Square, one of the market leaders in this regard. Almost 5 years after this has been raised in 2019. That's a shame.
I would prioritise this straight away with your developers team.
Thank you for taking the time to share your detailed feedback with us. We understand the importance of having a smooth and intuitive ordering experience, especially for businesses like yours that rely on customer experience.
While we can't provide specific timelines, I want to assure you that there are significant changes in the roadmap for 2024 aimed at improving the overall omnichannel experience for sellers like yourself.
In the interim, I'm keen to learn more about how you've configured your Espresso item on Square Online, particularly in terms of modifiers and variations. There may be some room for us to explore potential tweaks to create a more seamless customer experience, especially with the self-serve order option.
We'll keep a lookout for your reply in the meantime!
Eight years later, I'm guessing Square doesn't care about its customers if they can't implement this simple change. How does Toast or Clover handle it?
Pretty frustrated with the new release that was forced on us! It completely changed the order of modifiers that I had finally gotten somewhat compatible with our order entry process. It will not let me arrange modifiers using number or alphabet sequences.
Also, it is now requiring us to choose modifiers on items that were not set up as required in the old version.
We should have the option to switch to a new release or not!
