You can create modifier sets from the Items section of your online Square Dashboard. There isn't a way to rearrange the orders of modifiers in a set, or rearrange the order of the set.
However, if you've set up required and non-required modifier for a specific item you will see in the Restaurants app that Non-required modifiers will be grouped first, with those modifiers listed alphabetically; and below you'll see Required modifiers and an alphabetize list of those modifiers. The video in this Support Center shows how modifiers appear in the app (3:35).
Can you reply here to let me know how being able to rearrange modifiers would help? Any examples you can provide will help our Restaurants team to make improvements!
The easiest way to do this without making yourself crazy is to number your modifiers. You can re-number as you add. It's a bit of work to set up but it does work. For instance, we sell burgers and fries. The most important categorization for fries is the size. So, we call it "0 Fries Size" (appears first). Next, since you get one sauce included, "1 Included Fries Sauce" appears next. Then, if a customer wants to add additional sauce(s) the cashier selects all applicable "2 Additional Sauce(s)". Then additional toppings "3 Toppings", for cheese sauce, etc. For "Fries" you select modifiers 0, 1 and 2. Our next set of modifiers are for burgers. I.e. "4 Burger Toppings", "5 Combo Fries Sauce(s)" (we do a combo fry and people like to buy extra sauces--we accommodate them. Then "6 Burger Omits" (no lettuce, no tomato, no pickles, etc.). You just have to keep your numbering straight and it will work fine.
It's by no means an elegant solution but it works well enough for my operations.
FWIW we were recently hiked up to 2.6% + 10 cents per transaction from 2.75% flat. We've stopped accepting card payments under $10 as a result, truly undermining our focus on being easy for customers. If the software wasn't so easy to use (cashiers can learn the functions in 10 minutes) I'd definitely shop around. But now that I have 5+ years of data for comparisons accessible in the app it's hard to make a change. Square only has to be slightly better than the next best option to keep their market share. I'm not sure if that says more about Square or the low bar set by older, more expensive competitors.
We do the same numbering system. The nice thing is, since different items use different modifier groups, you can use the same number for different modifier groups. Since they're being applied to different items, you won't have two of the same number in the same item. And if Groups do overlap, then you adjust your numbers accordingly.
For example
0. Fries Size
1. Included Fries Sauce
1. Burger Toppings
2. Additional Fries Sauce
2. Burger Omits
3. Fries Toppings
4. Combo Fries Sauce
etc.
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@AirPlay For your comments on the raised Fee Rate on Square, and on using Credit for only $10 and up, have you thought about just raising your prices by 10 cents to cover the transaction fee? Then you'd end up saving money on the lower percentage, and not turning away credit customers.
Hi. Yes, that can keep them in order, but our problem is that sequence is fine for French fries, but if you offer onion rings and you want to use the modifiers in a slightly different order, o such luck. If you are building the modifiers for onion rings and move them around, it changes the order you had for French fries.
Each parent item needs to capture common modifiers in the order they relate to for just that item.
@AirPlay If you do repeating numbers for different Modifier Groups, and plan a little bit, you can absolutely use the same Modifier Groups for different items! I do it on my site: http://pessosices.square.site
Yeah, the downside is that you have to keep a master list of numbered modifier and duplicate (with new numbers) for modifiers you want to appear in a different order. It would be a lot easier if Square just implemented a function to re-order modifiers!
We do the same! That’s why the 10 cent increase in fees doesn’t really matter since we’ve rounded up to the dollar and already absorbed fee increases and other expenses increases
@jdsbk You hit the nail on the head. If you have a manufacturing background, different items all use the same raw materials, but require them in different sequences. So building the Bill of Material, you can't order the components in a unique sequence.
I've tried numbering my modifier sets and it has not worked. I did it when I was building our huge menu. Now I have TONS of modifier sets.
For example. we are a cafe but we have 17 sandwiches on our menu. Each sandwich should have this sequence:
0. Bread
1. Cheese
2. Meat
3. Sauces
4. Veggies
5. Remove veggies (too many people ask for veggies removed...this saves typing it)
etc..
So I labeled the modifier groups and here's how it turned out (from top to bottom):
5. Remove veggies
0. Breads
1. Cheese 2. Meat
And so on...
In EVERY sandwich the "remove veggies" is the first thing they see. Why is that, when the modifiers are labeled/numbered 0-6? Am I confused as to HOW the number labling system is supposed to work?
Thanks so much for all your help and advice. As frustrating as it is for me coming from an IT background going into the restaurant industry (1/3rd the money) ... seeing a simple fix Square could make and refuses...infuriates me! 😉
