Add On / Upsell at checkout on Square Online website to suggest related items

[cmoney]

The title of this thread has been edited from the original: Online Store: Item suggestion

POS Feature request?

Is there an option to have an item tied to another item that when one of those items is added to the cart...the other item would pop up as a suggestion for the employee to mention as an addon / upsell?  

[isabelle]

Hey @cmoney!

Thanks for posting in the Seller Community ✨

We don't currently have the option to have add-on items that are linked together. We do have modifiers though, which might be a useful alternative. They look like this when associated with an item in the Online Store:

Modifiers can be added in the Items section of the Online Dashboard.

I can see from a marketing point of view how your suggestion would be helpful. I know plenty of restaurants that pair certain food items together so that if you add one to the cart, it offers the other. I will definitely pass that suggestion onto the appropriate team. Thanks again.  

[SublimeFrench]

It's 2020 and I can't find an option to add "related products" to the bottom of an item page. I'm sure this has been answered somewhere. Hello?

[JustinC]

Hey @SublimeFrench -

You're right, your question was answered on this thread I moved you to, but unfortunately it's not the answer you're looking for.

We're continuously tracking all requests related to an add-on/upsell feature with the Online Store. Subscribe to this thread to get future updates on its availability.  

[SublimeFrench]

People have been asking for this functionality since 2016 given the multiple requests I found online. That’s a loooong time to brush aside a super common feature for online stores. My guess is that I will end up migrating to another provider. I would love to hear why Square/weebly are dragging their feet on a no-brainer. It’s your turn.

[FlightKitchen]

Was there an announcement at some point that there was going to be the option to allow suggested or recommended items once someone added something to their cart? I could swear I saw an announcement to that effect back in April or so but I can't find anything about it or that feature in the settings.

If this is not presently available, are there any plans to add it?

Also, even though it's not related to this thread, stating again that the $0.50 fee per delivery that Square/Weebly is planning to collect is excessive and should not be introduced.

[JustinC]

Hey @FlightKitchen - at this time, there is not a feature available to suggest related items. 

As for the delivery fee, your feedback is appreciated and will be surfaced to the appropriate team

[Logan44]

Square developers,

Please take this request for one-click upsells seriously. One-click upsells are ESSENTIAL. This feature typically increases sales 1.5-2x for e-commerce stores (on the low end). You would EASILY DOUBLE your processing volume immediately, not to mention opening up your services to a huge market. Listen to your customers. We like you as a payment gateway, but the one-click upsell feature is an Achilles heel of Square. I would be happy to explain this feature further. Has this feature been in the discussion? What's the latest update for your customers? Thanks.

[Jennimaz]

Is there a reason this is not an option?  I can't think of any online store that doesn't have recommended or suggested items as an option available.  It's absurd to think at this day and time you do not offer this as an add on option.  Clearly it is a need in any type of retail or restaurant website.  

[AlanB]

It would be really helpful, and make Square more money as well, if we had a feature to suggest up-sells when someone is buying products, the way they're used to on other sites. This is a very common feature on e-commerce sites. Is this something you're planning on adding?

[Kobra916]

Agree... please add this feature! We're considering switching e-commerce platforms since we are missing out on potential up-sells or related items during checkout process.