No-show/ cancellation fee

[blackheartsalon]

Has square gotten any closer to fixing the no-show/ cancellation fees for appointments scheduled in person? Im seeing an issue where clients can go in and remove their card on file and it leaves me high and dry for appointments booked in person. We don't allow customers to book chemical services online they have to come in for a consultation first so the appointments are then booked in person. 

[JessPoynter]

Take a look at the new Appointments pricing tiers. Does the “new” no-show protection in ‘Plus’ answer your question?

[blackheartsalon]

I’ve already subscribed to the new tier (the highest one I can’t remember what it was exactly)  and nothing has changed 

[Breffni]

Hi @blackheartsalon, thanks for reaching out. 

Sorry to hear that you are running into an issue with clients cancelling on the bookings you are putting through in person. 

Thank you @marymclane for the great idea of using Square Invoices to curb this issue. 

You could also use Square Contracts and create a contract which includes a Credit card authorization form. This contract template gives you authorization to store a customer’s credit card information and charge it as agreed upon.

I hope this helps and thank you for the valuable feedback. 

[BeauSucre]

Except you added the Contracts to the $69 Premium Level.. Solo Practitioners do not need the teams / multiple locations features so paying $40/Month just to be able to send the CCA and Spa Policies that make our business compliant with Square Secure settings seems like a huge price goug.

[marymclane]

I’ve definitely run into this issue. While you’re searching for an answer, I highly recommend utilizing the Invoice feature! Although it doesn’t give you an automatic payment like charging the card does, it will email the client with an invoice for the missed appointment. The client could absolutely choose to ignore it and not pay, which is a huge bummer and definitely speaks to the character of the client. Square will automatically send out a couple of reminder emails that the invoice is unpaid, and you can manually send reminder emails as well. If a client doesn’t pay the invoice, I let them know that it has to be paid before they can come in for another service. If a client outright ignores it, I just go ahead and cancel all their future appointments (if any are scheduled). Then my schedule is opened up to new clients who will actually respect my time and business! So sorry you’re dealing with this, and I do hope Square can find a solution. Best of luck ❤️

[Allpeoplemassag]

I've just required my clients to pay a deposit on services like that. I send them an invoice, in the note section I reiterate that it is a non-refundable after whatever my cancellation agreement is. When it's paid I then send the confirmation for the appointment. That way the deposit is paid and if they don't show you keep it and when they show they just pay the difference. It takes a bit more back and forth but definitely worth the extra trouble if you're getting a lot of cancellations.

[Subport]

We created Subport to help with no-shows. When customers redeem their subscription and book an appointment, customers have been coming to their treatment more than before using the app.

https://squareup.com/us/en/app-marketplace/app/subport