Yes I have unauthorized charges on my square card and I’m not getting any support from square

[Chef808]

Yes I have unauthorized charges on my square card and I’m not getting any support from square about this matter. Square said master card declined my claim. Is there someone above square that I can talk to to help me get my money back? It’s not some lose change you find in the sofa that’s missing from my account. We talking $6700 that was taken. And square says master card denied my claim and they left it as that. Now I live in Hawaii and the charges are to Bangladesh. They tried to take out the whole lump sum in my account and couldn’t do they did it in 15 different increments one after the other. Hello red flag but I can’t get any of that money back square said. I did not do those charges it was stolen out of my account and now square won’t help me get my money back

[Minion]

@Chef808  Have you filed a police report for the fraudulent charges? 

I agree, like you said that is not just loose change in the couch.  I assume Square has since locked that card and issuing a new card with new exp and CVC? 

[JustinC]

@Chef808 - Unfortunately we are no help here since the Seller Community is not designated for account specific issues. I suggest to reach back out to our CS Team for clarity.