Reverifying Your business

[ElleDubb14]

I keep receiving emails and texts asking me to reverify my account however, when I click the link it takes me to a dead end. I have contacted Square but I haven't gotten a response back. Has anyone encountered this? 

Thanks!

[ggaggoong2]

I experience the same issue. 😞

[RobynR]

Hey @ElleDubb14 @ggaggoong2 ,

Thanks for reaching out to the Community!

I’d like to verify the source of this email. Could you please share a screenshot showing the sender's email address? Just be sure not to include any personal information.

This will help me take a closer look into it for you!

[ggaggoong2]

 

I both get emails and text messages about the reverification

Thank you

[MPGTO]

Is there any update on this? I'm experiencing the same issue, and Ill add that when I click on the notification from the dashboard it just redirects me back to the dashboard. I also have 0 info requests coming from square.

[John27]

I am experiencing the same issue, and have had no help from customer support. The deadline is coming up fast - has there been a solution found?

[ElleDubb14]

I have heard absolutely nothing from customer support. I received a ONLY TWO WEEKS LEFT urgent email today. I'm at a total loss here ... 

[John27]

Similar here. And about a month ago the notification disappeared from my dashboard so I had hoped all was good.

I have received a response from customer support - by email an agent said they were escalating the issue to someone who can help. That was over a month ago, I have sent follow-up emails and not had a response.

Today I tried calling - there is no option to speak to a person. I did go through the online chat, the agent said she escalated it to someone who can help. I did get a ticket number this time so I have some hope. She did give me a customer service number to call, but it was just the US version and had no option to speak to anybody.

I hope this gets resolved otherwise this will cause a lot of headaches with our on-site staff and customers.

[MPGTO]

@RobynR Anything? This issue was logged three months ago and this is getting ridiculous.