Troubleshooting
Report issues, potential bugs, and other strange behavior related to using Square. For urgent concerns, please contact us at square.com/help.

Recent Discussions

You’re invited to beta test Square Bill Pay for Android. Stop writing and mailing paper checks — with Square Bill Pay for Android, it’s now easier to pay your v...

Alumni
Posted 07-11-2023 in Troubleshooting
3 Replies

I am not sure if I did something wrong, but my site is showing two gift card links, it should only be one and I am not sure why it is showing two.

6 - Contributor
Posted 07-09-2022 in Troubleshooting
2 Replies

Hello Square Community!I've been having major problems with my Square POS system - I'm unable to create and edit favorites in the Square app, as they DISAPPEAR ...

5 - Supporter
Posted 07-07-2022 in Troubleshooting
1 Reply

Hello! We use a deposit system for some of our items that are togo or delivery. We charge $1.50 for a reusable container that can be brought back and credit app...

5 - Supporter
Posted 07-08-2022 in Troubleshooting
1 Reply

Hey Group, has anyone figured out a workaround for a split payment when using the iPad POS connected to Square Terminal? This is a REAL PROBLEM.Example: custome...

8 - Enthusiast
Posted 11-29-2021 in Troubleshooting
12 Replies

I have been using Square for several years and now for the month of June I am unable to locate even one transfer that matches my deposits. Everything seems to b...

6 - Contributor
Posted 07-06-2022 in Troubleshooting
1 Reply

We are having an issue with our inventory updates. We add items to inventory and once sold, they do not update online to the correct inventory or to out of stoc...

7 - Protege
Posted 07-02-2022 in Troubleshooting
3 Replies

I recently bought a Samsung Tab E Lite 7.0. I downloaded the square app and for the login it keeps popping up with "Login Failed". I am using the correct email ...

5 - Supporter
Posted 07-05-2022 in Troubleshooting
2 Replies

How do I see my total year processing fees taken by square on credit card transactions?

5 - Supporter
Posted 07-06-2022 in Troubleshooting
2 Replies

Hi! I've read the post on how to setup an online coupon, and done that. We sell services, not items. But no matter what I do, I cannot get the coupon to apply, ...

5 - Supporter
Posted 07-05-2022 in Troubleshooting
3 Replies

Hi!I don't know if this has been brought up by anyone else recently but there seems to be a glitch with the BOGO discount option. I'm running Square for Retail ...

5 - Supporter
Posted 07-02-2022 in Troubleshooting
2 Replies
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