Only one team member at a time able to clock in or out

[csvines87]

Our POS system was working fine until Wednesday, 11.26.2025.  Now, as of 11.26.2025,  it only allows one user at a time to be logged in instead of multiple employees via the 4-digit passcode.  We did not change any of our settings.  Employees are unable to sign in so that their hours are logged.... any help on current version 6.82sw would be appreciated... Thanks.

[Katie_SQ]

Sorry to hear about this issue, @csvines87!

This definitely sounds like something that will require further investigation from our Support team.

When you can, please get in touch with the team here, so they can take a closer look at your account settings and potentially escalate your case to our Engineers if required. 

If you have any other questions in the meantime, please let me know.