How do I get REAL LIve SUPPORT??????

[Lynne1948]

I work trade shows. therefore when I need an answer I need it NOW as I make a months wages in a few days at a good show. At the last one, I could not get my contactless card reader to connect. Yes, I was fully charged. Yes I updated my programs, not once but twice. Yes the client card was good because luckily the neighboring booth took pity on me and took his payment and sent it to me. SO frustrated with this "CHAT so called support. This Square system will not accept debit cards. I cannot get any live help to troubleshoot. Grrrrrrr 

[LukeNieuw]

Hi @Lynne1948 

The phone support # is 855-809-9000 

Square does accept debit cards, I have taken thousands of transactions from debit cards. 

For the card reader not connecting I have had a situation where I needed to go into the Square App and "Forget this device" when I was having issues with a card reader. Once I re-paired it, it worked fine. Give that a try. 

[Lynne1948]

Sorry, tried that too and that phone number just takes you ultimately to the chat if you listen it right to the end. I am looking for another option to square because I’m so disgusted with the lack of customer service.

[Provision]

From your Square Dashboard on the top right click help, a bot will open a chat and ask you what help do you need. Type in contact support. It will provide you with what customer support is avialable at that time. I had no issues contacting live support over the phone during their regular business hours.

Let me know if this works for you.

[Lynne1948]

Tried re pairing several times. That phone number only takes you back to the chat. Still not working. 

[sayra]

Hello, @Lynne1948 - Sorry to hear you’re having such a hard time contacting Square Support. If you find yourself speaking to the chat team or chatbot you will be required to try that resource first and then ask to be transferred to a live representative. If your matter is not urgent you can ask any questions you may have on this platform, we'd be happy to assist you. 

Thank you. 

[Lynne1948]

Have repeatedly tried to contact live support. I have done the CHAT thing too many times. 

[JJ_]

I am sorry you have run into trouble and non of the troubleshooting has addressed your problem. Our Chat support team can provide access to our direct support lines. As a reminder, the team can be reached here.

[Lynne1948]

NOW I have sent an email. This is going on over a week of needing help. Terrible service!

[Lynne1948]

Terrible. NOw I have emailed. This has been going on over a week.I bought a new reader. SAME problem. 

[JTPets]

Hi Lynne, I have run into this issue a few times. One strategy that I often come across is the need to do a "hard" reset of the wireless contact reader. Hold the power button for something like 30-45 seconds it will clear the memory and allow pairing.

Additionally square does accept debit cards, however they may not accept legacy cards without a chip and pin. But I am unsure as I am in Canada and all our cards are chip and pin for years now.

[Lynne1948]

Hi thanx so much but I did the "hard" reset twice...