What do i do when i am unable to save a new card to a customer's profile for their recurring invoice

[BMHP]

I'm not sure what to do for this I've never had this problem before. One of my customers that has a recurring invoices, well their card expired. I deleted the card and reentered the card with the updated info and had the customer double check to make sure it looked right. the numbers, expiration, cvv, and zip are all correct.

When i go to save the new card/updated card it says it is unable to save card. I've tried adding it through there profile, the invoice, and as a manual charge where you can save card info the the customers profile. It processed the charge but said unable to save card info. Important note that this customer has already signed the authorization form and has had card on the profile with no problem. 

[SVLFever]

Hello @BMHP .  

When you deleted the card, what response did you give for the deletion?

I have not seen your issue, as we have cards on file for our guests as well, and to my knowledge, we have not run into any issue updating a customers cards.  I'm wondering if the selection choice other than "this card no longer works" might prevent that card from being used again (as a security protection).  I can't say that for certain, but wondering if that's the case.

Maybe call Tech Support to check.  If you get it figured it out, repost the solution back here please.