POS Mysteriously Charging $144 on Certain Sales out of Blue

[bayheadneedlepo]

My Square POS is charging some customers $144 for no reason on certain sales. Why?? It is not showing up on the screen when they present their card, but then is appearing after the fact on their receipt and in our system. Same amount - receipt says it is a custom amount but I did not key in $144 either time. Has happened twice in the past 2 days. I have had to do two refunds in 2 days. Help please!

[rtfulk]

@bayheadneedlepo  Welcome to the community. This is a tough one. First thing I would do is pull up the transaction and check a few things. I would  open the transaction on your dashboard and look at the full transaction details. Check to see if there is any item associated with the 144.00, was is rung up as a custom amount. If you have employees, see if it happened with the same employee .

I would also completely restart your POS and make sure everything is updated. I would also contact Square and give them both transaction ID's and have them to look at the logs, maybe they can determine where the amount is coming from.

Hopefully one of these will correct the problem.