Can you explain the need to set a code for customer backing put of tap to pay.

[Suziknitz]

Don’t understand why a code is needed for a customer backing out of tap to pay.  What is that? 

[Donnie-M · Accepted solution]

@Suziknitz If you are using the square stand, some of those are where you spin it around for the customer to complete the transaction, well some knucklehead backed out of a transaction and just hit cash or something else, so it looked like it was paid, but it wasn't.  

It is basically a security measure to keep them from getting outside the workflow.

[Suziknitz]

Thanks.  I just have my phone.  I am an amateur. So does this apply to me?  Getting nervous about using it now

[Donnie-M]

@Suziknitz If You are there with the customer, I wouldn't worry about it, as you can watch them, and you know if the transaction is completed when you turn it around.  For the most part when I use my phone, I don't hand it to the customer till the tip screen if I do that.

[Suziknitz]

Thank you for your reply.  I am a rookie Square user and find navigating the website confusing.  I am just using Square on my phone as POS for craft shows.  I’m still confused - can this backing out thing happen with customers tapping on my phone?  Thanks!

[Donnie-M]

@Suziknitz not really, I wouldn't worry about it.  It is more for the square stand when you spin it around to the customer or if you don't want an employee to back out of a transaction without a manager code.  If it is just you and your phone, my advice and experience is don't worry about it.