Appointments sign in - checkout problems

[LHPhotos]

I'm in the process of setting up Square Appointments for my new business. When testing it out, it works great unless I choose to 'sign in' during the check out process (eg pretending if I was a returning customer). If I don't sign in then it lets me book the appointment I had selected no problem, however if I choose to sign in, after I've signed in it returns me to the start of the appointments page rather than continuing the check out process for the appointment I had selected. Nowhere can I see it in a basket etc so that I can continue to checkout. If I try to go back through the process once signed in, selecting the same appointment that I wanted initially, then it's not showing as available (as it's holding it for ten minutes for me). Help! Am I doing something wrong or missing something obvious? Thanks 😊

Edited to add - it seems to work fine on desktop, it's only on mobile phone browsers that it seems to be an issue.

Edited again - solved it! I was using Brave as my phone browser and I tried it in chrome and it was fine. I think it just didn't like Brave.

[Lou8 · Accepted solution]

Hi @LHPhotos, thanks for posting and welcome to the Community 👋.

I'm glad to hear you were able to resolve this ! I suggest using a supported browser in the future, such as Chrome or Safari. 

On a side note, the hold is an expected behavior. We currently reserve the time slot for 10 mins after a buyer clicks on the time slot. If your customer leaves the website for some reasons, they won't be able to book the slot for another 10mn. 

Let me know if you have any other questions !