Hi everyone,
Our Square Online storefront (coconutandmoomoo.com) has suddenly stopped displaying products on the live site, even though everything is active and functioning normally in our backend dashboard and editor preview.
The Issue:
Customers are encountering these errors when trying to browse products:
"Items aren’t available for sale yet at this location. Switch locations or come back later to purchase!"
"The page doesn’t currently have any products. Please try again later."
No changes have been made to our item visibility, fulfillment settings, or location assignments on our end. We were taking orders with zero issues up until last week.
Troubleshooting Steps Taken:
Confirmed all items are active, in stock, and correctly assigned to the active fulfillment location.
Checked the Square Online site editor preview, where all products display and function normally.
Published and re-published the site multiple times with no change on the live domain.
Verified that our internal Square Online Orders Dashboard is still working fine.
It appears to be a sudden backend sync or routing failure between our item library and the live front-end. Has anyone experienced this abrupt drop-off before, or can a moderator/Square staff member help force a catalog re-sync on our account?
Any guidance would be hugely appreciated!
Thanks,
Simon
