Starting about a week ago, two of our locations (not on the same day) started to experience the devices get logged out. When trying to log them back in with username/password the app loads to 100% and then it says "Loading Calendar" briefly before flicking back to the login screen. So I went to test it.
I have username/password sign in working for two newly setup users, even though they have the same role as the ones that are older that do not work with user/pass. On top of that no matter which user (working on not working with user/pass) we can not get any device code logins to work. All login attempts exhibit the same behavior.
I made some assumption that I messed up a permission set or something, but since I have two diff users on the same permission set and one works/one doesn't, I think there is something to do with an update Square may have done that has created issues for my existing users?
Lastly, I do not understand the passcodes design, so I have no idea if maybe something isn't working due to a passcode setting... a bit confused on this.
We updated all the iOS, Apps, etc. Location Services, and all the rest are enabled. I can get both working and non-working logins on the exact same device (newly installed/updated iPhone 17).
Any help, or links to a definitive source on these setups would be most welcome. Just keep in mind, I followed the Square videos and procedures exactly, and can't complete them due to not being able to login. I called Square support twice and was hung up on while being transferred both times.
