square is holding our money - and won't tell us why

[HSnowden]

square has been holding our money for more than a week and won't tell us what documents they need to release our funds.  they said it would take 3 days to be contacted by the fraud department - and that hasn't happened.  I did notice that they restrict access and move all inquiries that show their misstatements so I expect they'll do this to me as well.  when we pressed the agent, they threatened to put a 90 day hold on our funds.  

just let us know why the hold and how to prove, after 2 years with square, that we are who we say we are

[Gold]

HI, there should be a notification within your Square Dashboard which states what is needed or an email was sent asking for documents.  If 100% of the documents are not submitted they will hold your funds for 90 days.

You can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.  

Keep trying at different times.